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How to manage your savings during a banking crisis

Submitted by Roel van Veggel | General Manager RaboDirect on Tuesday, 27 January 2009 | Category: Savings

Roel van Veggel, General Manager, RaboDirect

It's all been happening!

In the last few weeks, much has happened with the Irish banks. Anglo Irish is being nationalised. Some banks got downgrades in their credit ratings which means that rating agencies see increased levels of risk associated with these banks - you can read more about these downgrades here http://www.independent.ie/business/irish/downgrades-as-fitch-takes-red-pen-to-irish-lending-institutions-1603882.html. And almost all banks are lowering their savings rates on almost all of their saving products, including ourselves due to the ECB cuts.

We're busier every day

In these very turbulent times, just like the beginning of September last year, at RaboDirect we've seen an immediate increase in calls, new customers and money coming in to us which, we feel, is in part due to our triple A credit rating. Okay, we may not have the best deposit rates in the market, but more and more people seem to be happy making the trade off between higher rates and safety.

Savings Strategies

For sure, there are a limited group of rate chasers out there. These people move their money in and out of different banks and react sharply to any change in interest rates. But my impression is that the majority of savers are looking to spread their money, and so their risk and return, by opening up a number of savings accounts across a few different  institutions. For example, in one bank they might get a higher interest rate but the account comes laden with lots of terms and conditions. In  another bank, they might accept a lower rate for less of the terms and conditions, but the bank has a higher credit rating and their money is on hand when they need it.

This seems like a good strategy, as long as you are aware of the terms and conditions which come with almost all the high-rate saving products. I'd also recommend checking out the credit rating of the institution that you’re putting your money into and under which jurisdiction and guarantee scheme they fall, so that you have a very balanced view of the bank you're dealing with.

Still lots of Sneaky Stuff! 


I would also have hoped that the financial turmoil would have meant that we were to see a greater number of simple and clear savings products on offer by the banks. It amazes me to still see these headline rates out there which look attractive at first, but when you dig deeper into the terms and conditions, your opinion of the product is very likely to change. Indeed, many end up not being the best solution for you and your savings at all.

Here's one example: A rate of 5.85% looks great, but when you see it's only offered until the 31st of March THIS year, you start wondering! Or what about instant access to your money, but when you do access it, you don't get any interest on the whole balance in that month you withdrew it. Sneaky? We think so and they are just a few of the creative ones we’ve seen recently. It's got to get better

On a positive note though, this whole financial crisis should bring back the simple basics to the banking industry. Banking needs to become a normal business with a normal risk appetite, where we have access to simple product offerings along with advertising which means you don’t have to be a legal guru to interpret it. It's good to see that people do appreciate the triple A rating of my institution, Rabobank, which we have retained for over 20 years. With that strong parent, RaboDirect is a very safe haven in these current times. That coupled with a fair rate and honest, simple, and easily accessible products is apparently still very appealing to our growing customer base.

What do you think?


So, what are your thoughts in relation to managing your savings during the current financial crises? Are you happy to accept high interest rates with sneaky terms and conditions? Or do you think that diversifying your savings between a number of banks is a good strategy?

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67 Comments

Comment by Brian McDermott on 28-01-2009 05:34 | Quote


Hey there,

Really interesting stuff and great to get the view of someone on the inside at the moment. It does feel that both our government and our(I say "our" loosely) financial institutions are floundering and out of ideas. Hence the rates and savings accounts that you mentioned above.

I've been looking to move my limited amount of cash around and was looking at the high rates but to be honest Id rather safety at the moment and honesty would guarantee me staying around for a while.

Comment by JPB on 28-01-2009 09:30 | Quote


Yea, I saw one savings product, advertised on the front page of a national newspaper every day for the last week that offers 5.15% but, as you say, you get 0.5% if you make a single withdrawal - nasty!

I'm happy to leave money here with Rabo, not too pushed about spreading risk etc, because, frankly, if one large Irish high street bank goes they'll all topple like a deck of cards ... and the smaller ones will, unfortunately, soon be swallowed up anyway. Tough times.

Comment by J Hopkins on 28-01-2009 17:00 | Quote


I tell ya what sneaky is.. Moving into the Irish market two years ago promising 5% on savings "You're money works harder at Rabo" and then slashing it to 4.3% once you got people in the door!!

Comment by Roel van Veggel | General Manager RaboDirect on 28-01-2009 17:01 | Quote


Hey J, Hopkins,


Many thanks for your comment. Sorry you feel that way. But here’s the thing. Back in the heady SSIA maturity days, there were lots of SSIA options out there for customers. Our SSIA offering was pretty straight forward and we were always clear around the tiered rates on offer. We could have added lots of sneaky terms and conditions, like restricting access to your money, dropping the rate if you withdrew your cash, etc. But we didn’t. We promoted our simple offering as honestly and as openly as we could at a time when a lot of our competitors were offering products which came with multiple terms and conditions.


In relation to the rate falling, unfortunately RaboDirect is not immune to developments in the financial markets and so we need to adjust rates when there are changes. This really isn’t preconceived or a sneaky marketing trick. It’s simply the way all banks have to react to changes in ECB rates. Since our launch we have always been up front and honest about the way we go about our business. So yes, we’ve had to make some un popular decisions around our rates, but when it comes to comparing our rates and the simplicity of our savings product versus the competitions higher rate products, which come with lots of terms and conditions, we reckon we measure up well.


Thanks for your comment by the way. We love responding to this kind of stuff. Feel free to let us know what you think of our reply.

Comment by dub_nerd on 29-01-2009 01:34 | Quote


I don't see that as sneaky at all -- it's not like the door was locked shut behind you. Personally, if I found the rates elsewhere more attractive I would be gone from Rabo in a heartbeat. In point of fact, my own assessment is that Rabo right now is safer than an Irish government guarantee. And no, I don't sneakily work for Rabo ... I just have a fair bit of cash that I am not anxious to see the back of.

Comment by Pat Lynott on 29-01-2009 10:19 | Quote


Dear Rabo Direct

Your savings rates for lump sums are not market competitive. Permanent tsb currently offer 4.75% on a 75 day term deposit for sums over €10K. Has Rabo any plans to improve term deposit rates?. My current term deposit with you expires Feb 08. I will follow the value in the market.You have led the way for some time but seem to be joining the herd!

Comment by Roel van Veggel | General Manager RaboDirect on 29-01-2009 10:20 | Quote


Hey Pat,


Yes, we do offer Term Deposit Accounts but, to be honest, with markets currently in turmoil and rates at an all time low, unless you’re looking to lock your money away for say, 2 to 5 years where the rates are still quite competitive, what we currently have to offer in terms of short term deposits probably isn’t going to rock your world! Our triple A rating has a price and that, for the moment at least, is lower Term Deposit rates.


The alternative is our on demand savings account where you’ll get a straight rate of 3%(Variable. AER.DIRT deductible) on your savings from €1. You’ve access to your money whenever you need it - which is really important in the current market - and there’s no sneaky terms and conditions. It’s a simple, safe and accessible all rounder. Of course, it’s entirely up to you as to what you’d like from us. We just want to upfront and honest about what’s best for your money right now.


We hope you appreciate our honesty!

Comment by W.Gaule on 29-01-2009 11:57 | Quote


Pity I had to go to Northern Rock for 5%.(27 January 2009)I know its not guaranteed for any specific period but its a hell of a lot better rthan 3%.
There is no sneaky stuff.
Please try and become competitive again.

Comment by Roel van Veggel | General Manager RaboDirect on 29-01-2009 11:58 | Quote


Hey W.Gaule,


We’ll try our best to become rate competitive again. But when you look at how simple our product is, the 24/7 access, how easy it is to get online at RaboDirect, the fact that we’re triple A rated, there are no fees or charges associated with our on demand savings account - maybe you’re already aware of Northern Rocks fees and charges on their 5% account - click here to view Northern Rocks Charges - we still feel we’re pretty competitive.


If rates are your only consideration, then you’re right, there are indeed better offers out there as I mentioned in my blog. It’s really all about the best balance between risk and return for you and what you feel comfortable with.


Thanks for your comment.

Comment by Kieran Fagan on 30-01-2009 03:29 | Quote


Can I add my voice to those saying nicely run site, good customer care, could teach others about clarity, but the low interest rate has me looking elsewhere?
Regards Kieran Fagan

Comment by W.Gaule on 31-01-2009 01:28 | Quote
W.Gaule wrote:

Pity I had to go to Northern Rock for 5%.(27 January 2009)I know its not guaranteed for any specific period but its a hell of a lot better rthan 3%.
There is no sneaky stuff.
Please try and become competitive again.


Thanks for your reply.I saw Rabo as a breath of fresh air on entering the Irish market.Ratings now seem irrelevant and untrustworthy as regulation and compliance are seriously flawed in all markets.Correct me if I am wrong but Rabo only guarantees deposits up to 100k.Irish and certain UK personal bank deposits are guaranteed without restriction by their respective governments.Both the rate and security are important to most normal people.Online demand offers Free electronic money transfer at Northern Rock similar to Rabo.Would encourage Rabo again to come forward with a competitive offering as I like their direct and transparent operation.


Comment by fungus on 31-01-2009 03:05 | Quote


How can you say your are competitive to Northern Rock? Their charges are not excessive.

Yes there are some sneaky T&C's out there but they are the exception rather then the rule. Your savings products are simply not competitive.

Comment by Brian on 31-01-2009 05:04 | Quote


I moved a deposit out of Rabo because I got a better fixed term rate elsewhere. But Rabo is a great bank for the followin reasons
- secure, nobody can log in and transfer money out without the digipass
- clear and transparant - you can see the what interest your making much easier than with other banks.
- fast transfers, my transfer out of Rabo only took 24 hrs to reach my destination bank.

Ill come back to Rabo if the rates improve. So long as you keep your product and offers simple and clear with no sneaky stuff, or too good to be true stuff, Rabo will be my favourite bank.

Comment by Ger on 01-02-2009 01:23 | Quote


I've been a happy Rabo customer till recently but I'll be removing all my funds next week now that their rates are a long way short of the market leaders. It's very disappointing how far they've fallen behind the competition. I'd say a lot of people have pulled out of Rabo recently.

Comment by Kieran on 01-02-2009 02:30 | Quote


Northern Rock have no charges for standard account transactions. They charge for non-standard things like express transfers. Do RaboDirect even offer any of the extra services that Northern Rock have a small additional charge for such as interest rate certs or express EFT? If I lose my Digipass you reserve the right to charge me an unspecified fee for it; this is buried in your terms and conditions.

Although your mutual business model seems very sustainable and low risk, your credit rating is practically worthless. No one trusts rating agencies in the current environment. It all comes down to which government's guarantee scheme we trust more.

Kieran (a saver with accounts in many banks, including yourselves)

Comment by NEST EGG on 01-02-2009 06:14 | Quote


The current interest rates may not be as good as they were a while ago but at least my money is easily accessible in times of need. Best part for me is I can sleep well knowing my precious savings are secure with RaboDirect. Which other banking institution can give you that peace of mind?

Comment by PJB on 01-02-2009 09:19 | Quote


I work for a big American Bank, and just the fact that Rabo is still AAA rated in the current environment is worth their weight in gold.. the interest % is secondary. I like to sleep at night not to worry if my bank will still be around by Lunchtime tomorrow. Just to define: a AAA Rating means that Rabo has an unusually strong capacity to pay interest and repay principal - our savings! So what do you want... sleepless nights or that "feel good factor".

Comment by June Pilkington on 01-02-2009 12:55 | Quote


Rabo have a sneaky way too. As soon as they get lots of new deposits due to loss of confidence in the Irish banking system, they proudly use their AAA rating to quickly reduce their rates. We are watching you Rabo - don't kill the goose ......

Comment by NM on 02-02-2009 04:03 | Quote


I must admit Rabo has showed me the best customer service, and by far the best transparency and ease of use that any bank in Ireland has before. They were always very competitive when the trend was to borrow and not to save (they had no competition).

However, The constant use of the AAA rating in the current environment, where rating is more about the CDS-spread of the country guaranteeing the bank, is a bit excessive I think, and the price/risk ratio is not respected.

All European Banks being gvt guaranteed nowadays without limit, banks have to be competitve to get customers' savings.

A once satisfied and loyal customer waiting to be satisfied again

Comment by Roel van Veggel | General Manager RaboDirect on 02-02-2009 05:18 | Quote
fungus wrote:

How can you say your are competitive to Northern Rock? Their charges are not excessive.

Yes there are some sneaky T&C's out there but they are the exception rather then the rule. Your savings products are simply not competitive.


Competition is healthy. We acknowledge that. It offers choice. Ultimately depositors choose what suits them best whether it’s the rate or a combination of rate and other features and benefits. Our intention was not to discredit any of our competitors, but rather to point out the differences when comparing offerings. In our blog post we refer to the general fees and charges that are associated with Northern Rock’s account, not specific charges. So again, our comparison is fair in that there are no fees or charges associated with our on demand account and there are with Northern Rock. Again, some people find our safety a reassurance, for others it’s not important.

Comment by Coffee Cup on 02-02-2009 06:11 | Quote


I've had a Rabo account ticking over for some time and recently transferred my First Active deposit into it without checking the rates again. I was astonished to find that the interest rate had dropped to 3%. As soon as my transfer clears, I'll be moving my half nest egg on to Northern Rock and Anglo Irish (both Government guaranteed)where I can get a far better rate of interest.

Comment by Nigel on 03-02-2009 04:05 | Quote


My attitude in the current economic climate us "keep it simple" which is what rabo seem to be about.In fact I have 2 small investments with 1. Friends First with managed fund and 2. Canada Life growth managed fund both of which are under performing to put it mildly.Im considering cashing both in, taking the pain and just putting the proceeds on deposit with Rabo. What do you think?!

Comment by Roel van Veggel | General Manager RaboDirect on 04-02-2009 05:20 | Quote
Kieran wrote:

Northern Rock have no charges for standard account transactions. They charge for non-standard things like express transfers. Do RaboDirect even offer any of the extra services that Northern Rock have a small additional charge for such as interest rate certs or express EFT? If I lose my Digipass you reserve the right to charge me an unspecified fee for it; this is buried in your terms and conditions.

Although your mutual business model seems very sustainable and low risk, your credit rating is practically worthless. No one trusts rating agencies in the current environment. It all comes down to which government's guarantee scheme we trust more.

Kieran (a saver with accounts in many banks, including yourselves)


Hey Kieran,


The Digipass is free. Yes, we reserve the right to charge you to replace it, but we’ve never charged anyone for a replacement Digipass. This information is not hidden in our terms and conditions. It’s outlined in our security FAQs about the Digipass.

Comment by John on 06-02-2009 02:52 | Quote


I'v been with Rabo for over two years now and I think they are great. There rates at the moment are not great but with the current climate who could blam them. Dont forget the banks are telling everyone they have no money but they are able to pull these rates out of the sky. When the economy was booming they offered nothing, 1.5% or 2% on your savings something like that. After the Anglo issue I would never trust another high street bank again.
For those of you who want to chase the rates by all means do but have you read everyone of the terms & conditions?

Comment by Ross on 07-02-2009 07:02 | Quote


I've accounts in many banks including RaboDirect and Northern Rock. In about 10 years of savings with NR I've never being charged a fee. Now that they're guaranteed by the UK government savings with them are very secure. The Ulster Bank eSavings+ account has sneaky terms to be aware of but the bottom line on it is the Interest rate is a lot higher than what RaboDirect is currently offering and RBS is also guaranteed by HM's government.

When RaboDirect over a competitive rate I'll come home to you :-)

Comment by Antoin on 10-02-2009 12:50 | Quote


Why do you not update depositors when your interest rates are changed? You must have the capability to do so.

Comment by Michael Mc on 11-02-2009 05:14 | Quote


People like using Rabo's easy to use online service but an additional 1% would pull in enormous amounts of investment money from other financial institutions and make Rabo more profitable.

Comment by H on 11-02-2009 08:35 | Quote


I have a fixed term deposit with Rabo and am under the impression that only deposits up to 20k are 100% guaranteed. I have been looking at other Irish banks to lodge an additional lump sum deposit due to their 100% guarantee but am worried about the stability of the Irish Banking system . What does Rabo guarantee on amounts over 20000k?

Comment by Roel van Veggel | General Manager RaboDirect on 12-02-2009 03:22 | Quote
Antoin wrote:

Why do you not update depositors when your interest rates are changed? You must have the capability to do so.


Hi Antoin,

We send a secure email to all our customers notifying them whenever a rate changes.

Rgds
Roel

Comment by Roel van Veggel | General Manager RaboDirect on 12-02-2009 11:20 | Quote


Hi Helen,

Thanks for your question Rabobank is a member of (a) the Dutch Deposit Guarantee System and (b) the Dutch Investor Compensation Scheme, implemented by the Financial Supervision Act 2007 and related decrees. Broadly speaking, the Dutch Deposit Guarantee System deals with money - deposits in current and savings accounts - while the Dutch Investor Compensation Scheme is about securities held on your behalf by Rabobank. The Deposit Guarantee System and the Investor Protection Scheme will only become applicable if Rabobank enters into bankruptcy proceedings. However, Rabobank is a AAA-rated bank and consistently maintains these ratings. This is the highest level of creditworthiness that a bank can have. RaboDirect is the brand name of the internet bank that is part of Rabobank's Dublin branch. Accordingly RaboDirect has full AAA status.
The Dutch Deposit Guarantee System guarantees the interests of account holders, and applies to deposits in current and savings accounts. Under the Deposit Guarantee Scheme, if Rabobank is unable to meet its obligations to repay a customer's balance, the customer is guaranteed to be repaid 100% of the first €100,000 of his balance. In the case of a joint account, the maximum amount of €100,000 set out above applies to each joint account holder.

The Dutch Deposit Guarantee System guarantees the interests of account holders, and applies to deposits in current and savings accounts. Under the Deposit Guarantee Scheme, the customer is guaranteed to be repaid 100% of the first €100,000 of his balance. In the case of a joint account, the maximum amount of €100,000 set out above applies to each joint account holder.

rgds
Roel

Comment by Peter Knight on 12-02-2009 12:10 | Quote


Any comments on the likelyhood of Ireland being kicked out of the Euro Zone and having to set up a new Irish currency? What effect would this have on savings or deposits in Irish institutions? How would this effect Rabo if it came to pass?

Comment by Roel van Veggel | General Manager RaboDirect on 12-02-2009 12:20 | Quote


Thanks Peter, In my personal opinion I think it is highly unlikely Ireland would be kicked out of the Euro zone. In that case legislation will be made up on how to handle the change over to the new currency and we at RaboDirect will comply with that.

Comment by Fergal on 13-02-2009 01:50 | Quote
Antoin wrote:

Why do you not update depositors when your interest rates are changed? You must have the capability to do so.


I have being with Rabodirect since they arrived in Ireland. They instill nothing but confidence in me for my saving. they keep me informed about all their rates changes on a regular bases. I wish their rates were better than 3% but I'll give them a couple more months and then might look around. I love their ease of use and I guess thats why I'm not in awful rush to look around for that extra 1 or 2%

Comment by RAYLANE@EIRCOM.NET on 13-02-2009 09:20 | Quote


RABO need to become competitive again / considering moving on . There is no question but service is excellent bit dont overplay triple A status . Government quarantees now in place . Take on the corrupt banks again please

Comment by JM on 13-02-2009 11:02 | Quote


A question rather than a comment.

If Ireland were to leave the Eurozone for any reason and revert to a "new" IR£ would a Rabobank Ireland deposit remain in Euros, or would it be automatically converted into the Irish currency? If converted would the conversion be with the consent of the account holder, or would it be automatic?

Comment by Liam on 14-02-2009 12:50 | Quote


I have been with Rabo for about three years now and I'm quite happy with the service and rate offered. I understand rates are linked to the ECB with any bank and all have T&C's but I find Rabo among the clearest in terms of what they offer with no sneaky stuff attached.
The good rates were fine when they lasted but what many people seem to be forgetting is the world is in recession. The days of the freebies are over and stability is what is needed now. Personally I think we as a country wouldn't be in half the mess we are in now if people had less of the get rich quick mentality and concentrated more on stability and security. The banks that have gone to the wall already should have been warning enough of that.
Well done Rabo and keep up the good work.

Comment by helen on 18-02-2009 11:08 | Quote


how regularly is Rab investigated in order to be accredited with its AAA rating.

Comment by os on 18-02-2009 12:45 | Quote


Interesting comments, however I don't see much mention of currency risk. For those of you placing money in non eurozone banks (e.g. Northern Rock has been mentioned) please remember that a small percentage currency fluctuation could wipe out any gain you might appear to be making. The reverse is also true, you might actally gain, but it is important to recognise that you are effectively gambling on exchange rates. Regard, OS

Comment by Paul Ancker on 19-02-2009 11:07 | Quote


Myself and family members all hold accounts with RaboDirect. Nothing but praise. Rates bit more disappointing as of late, but this is well compensated for by the security offered. There is a lot of doom and gloom out there but personally I think this is just the start and security is everything. Recently while enquiring about moving my pension holdings into cash/bonds I was "adviced" about a new "save haven" fund which puts all money on deposit with AIB. My personal opinion is that AIB will not be viable in the long run. Irish government guarantees will soon prove meaningless as the country will be on the brink of bankrupcy itself. However, the idea of having my pension holding on deposit with a really safe bank is very appealing. Do you know of any (Pension) fund that does exactly this but with RaboDirect rather than AIB?.

Comment by Roel van Veggel | General Manager RaboDirect on 20-02-2009 02:54 | Quote
helen wrote:

how regularly is Rab investigated in order to be accredited with its AAA rating.


Hi Helen,

The rating agencies are continuesly monitoring all banks. Our latest formal review was last Oct/Nov.

rgds
Roel

Comment by Johannes on 21-02-2009 09:10 | Quote


Please tell me that RaboDirect is going to offer current accounts . I have lost all trust in any Irish Bank, Currently with BOI but considering moving to NIB which is Danish owned, however prefer Rabo ..

Comment by Steven, Swords on 21-02-2009 09:33 | Quote


My biggest wish would be that the banks would begin to pay interest monthly on accounts. Psychologically, waiting a year for your interest is brutal (especially if you don't know whether the bank will still be around in a year's time!!). People would get such a boost having interest paid into their account monthly. Roel, is this something that RABO would consider doing?

Comment by Roel van Veggel | General Manager RaboDirect on 23-02-2009 05:02 | Quote
Steven, Swords wrote:

My biggest wish would be that the banks would begin to pay interest monthly on accounts. Psychologically, waiting a year for your interest is brutal (especially if you don't know whether the bank will still be around in a year's time!!). People would get such a boost having interest paid into their account monthly. Roel, is this something that RABO would consider doing?


Thanks for your suggestion on monthly interest payments. We will certainly look into it. It will need a system adjustment which needs time, but we’ll put it on our list and will keep you posted.

Comment by Roel van Veggel | General Manager RaboDirect on 23-02-2009 05:06 | Quote
Johannes wrote:

Please tell me that RaboDirect is going to offer current accounts . I have lost all trust in any Irish Bank, Currently with BOI but considering moving to NIB which is Danish owned, however prefer Rabo ..


Thanks for your suggestion, we love it when people come up with ideas for new products and services. Unfortunately offering a current account with all the facilities associated with it is currently not in our plans. This would require such a substantial investment in all parts of our bank that it is at this not viable at this stage.

Comment by Fiona, Dublin on 25-02-2009 05:06 | Quote


I'm interested to read these posts - I too have lost total faith in the Irish banking system and have just today transferred a significant cash deposit to Rabo. Call me old fashioned - but I'm with the guys who prefer to sleep than to peruse the papers with continuing disbelief at some other ghastly, fraudulant, corrupt and incompetatnt behavior to be brought to light. This government and their cronies in banking and property stink! Hope I've done the right thing transferring to Rabo - time will tell.
Fiona, Dublin.

Comment by simplesaver on 27-02-2009 02:30 | Quote


Never thought I would say this about a bank, but Rabo makes me feel my money is safe. I accept the current low interst in return for security.

The online banking is briliant. Wish I could transfer my business account to you.

...and no, I don't work for Rabo.

Comment by Roel van Veggel | General Manager RaboDirect on 27-02-2009 03:09 | Quote


Hi there,

Thanks for your comment. We do offer a Business Savings Account. You get the same accessibility to your business savings online as with our personal savings account. And you’ll get a rate of 2.50% Variable A.E.R no matter how much you have to deposit. Just thought we’d let you know.

rgds
Roel

Comment by Pablo on 24-03-2009 06:32 | Quote


I love the access and ease at which personal banking and investment is possible with Rabo. However, at present I feel that 2.5% is a pretty uncompetitive deposit rate, and it may be time to diversify as there are a lot of better on demand or 7 day notice accounts out there, even with AIB. Rabo used to have very competitive rates and it made sense to leave my money there - not the case anymore.

On an aside, I honestly don't see the point in even showing us the term deposit rates. I can't see any scenario where someone would want to tie up their money for so long for so little - pointless accounts at the moment.


Comment by Aoife Mahon | Offline Marketing Manager RaboDirect on 26-03-2009 10:49 | Quote


Hi Pablo,


Glad to hear you like banking online with us. Agree that there are higher rates out there. You’ll ultimately decide yourself where best suits you for your savings right now. But it’s important to be aware that some of those higher rates often come with sneaky terms and conditions i.e. the rate falls or you lose interest if you withdraw your cash, the rate applies to monthly savings only so doesn’t allow for lump sum deposits etc. To find out about more of the sneaky stuff you should watch out for, click here.


In relation to our term deposit rates, we did think about taking these rates down off our site recently but we’re all about being transparent about what we have on offer. Term Deposits are, after all, part of our product portfolio. We don’t hide the fact that the rates aren’t great. We’re upfront about what’s on offer on the Term Deposit pages of our website. Although rates are less attractive over the shorter term, there are those in this current climate who may be interested in locking their money way for longer periods where the rates currently remain quiet competitive and so we’re happy to offer that.


rgds


Aoife Mahon

Comment by Roxanne S on 06-04-2009 05:29 | Quote


Hi there,
I was regularly saving into a Irish Life Investment Fund for 3 years when I realised that half my savings were gone. I withdrew my money (1/2 of what i put in) and thinking of opening a Savings account for my children's education. I saw you have an account for kids along with parent with a 2.5% interest rate. My query is how do I know that if i open a Savings acount with Rabo , I will get back 100% of money that I put in.
I would appeciate a quick response

Comment by Aoife Mahon | Offline Marketing Manager RaboDirect on 07-04-2009 01:58 | Quote


Dear Roxanne, Thanks for your question. First of all it’s a savings account and not an investment fund with which you run a higher risk (in return you might get a higher result). Second, Rabobank is a triple A rated bank and considered one of the safest banks in the world. We have not needed any government support, are still growing, are well diversified and are not stock listed so not at the mercy of investors with a short term horizon. Thirdly, in the highly unlikely event that Rabobank would need to avail to a deposit guarantee system, it’s good to know we are covered under the Dutch Deposit Protection Scheme guaranteeing your deposits up to €100,000 by the triple A rated Dutch government. rgds Aoife Mahon

Comment by Vincent on 10-04-2009 11:35 | Quote


In these turbulant times I think protecting your capitol is far more important than any interest you may gain. Many people are looking to come through these times with the bulk of their savings intact. If Rabo can guarantee this and provide me with piece-of-mind I would have no hesitation in transferring from my current bank, regardless of interest rates!!

Comment by Martin O'Leary | Online Marketing Manager RaboDirect on 16-04-2009 11:37 | Quote

Hi Vincent,



We had a similar question from Roxanne, so I think the same answer is relevant here also: 
"Dear Roxanne, Thanks for your question. First of all it’s a savings account and not an investment fund with which you run a higher risk (in return you might get a higher result). Second, Rabobank is a triple A rated bank and considered one of the safest banks in the world. We have not needed any government support, are still growing, are well diversified and are not stock listed so not at the mercy of investors with a short term horizon. Thirdly, in the highly unlikely event that Rabobank would need to avail to a deposit guarantee system, it’s good to know we are covered under the Dutch Deposit Protection Scheme guaranteeing your deposits up to €100,000 by the triple A rated Dutch government. rgds Aoife Mahon"
Let me know if you have any further questions.Martin

Comment by Martin on 16-04-2009 12:51 | Quote


Hi there,

I am a new RaboDirect customer and what convinced me is precisely the honest approach which is very healthy compared to the competition. Well done and keep it up!

One question: do you do pension plans? It is a jungle out there and I wouldn't mind giving Irish Life the boot to be quite honest.

Thanks in advance for your reply.

Regards,
Martin


Comment by tom on 11-07-2009 02:36 | Quote
JM wrote:

A question rather than a comment.

If Ireland were to leave the Eurozone for any reason and revert to a "new" IR£ would a Rabobank Ireland deposit remain in Euros, or would it be automatically converted into the Irish currency? If converted would the conversion be with the consent of the account holder, or would it be automatic?


I am also interested in having this question answered.Does Rabo provide a facility to Irish customers to deposit €'s into an account and ensure that €'s can be withdrawn in the event of Ireland having left the Euro.Thanks.

Comment by Roel van Veggel | General Manager RaboDirect on 16-07-2009 12:25 | Quote


Hi Tom, This is an extremely unlikely scenario. If something like that would happen I assume specific legislation will come into play which will regulate how and when this transfer would happen. This legislation would most likely be directive for all banks in Ireland.Speculating on this scenario at this stage is difficult. rgds Roel

Comment by Colum on 01-04-2010 11:29 | Quote


with the Irish banks (apart from TSB apparently) being in a disgraceful state of affairs does Rabobank Ireland have any plans to expand in the Irish market??? There must be an opportunity for a respected bank to gain many customers from the other banks which most people detest but only use for convenience. Why not expand from simply internet banking?

Comment by patrick o'sullivan on 12/05/2010 11:53 | Quote


david,we have put our life savings in gold bullion.But how do we cope with every day savings in the euro currency for everyday expenses and possible house repair expenses.What currency is best to put it into,wwhen the euro seems to lose its value every day.Can you give your opinion on gold bullion,gold coins and silver,as every form of paper money,is losing value everyday.

Comment by patrick o'sullivan on 21/05/2010 12:35 | Quote


If BOI AND AIB PLUS ALL THE OTHERS, AND BUILDING SOCIETIES, FREEZE ALL OUR ACCOUNTS FOR SAY 2 YEARS.HOW DO WE GET CASH FROM OUR SAVING BANK DEPOSIT ACCOUNT WITH RABODIRECT BANK.WILL YOUR BANK IN DUBLIN BE OPEN TO GET THE CASH WE WILL NEED FOR EVERYDAY LIVING,AND WILL YE HAVE TO OPEN SMALL RABODIRECT BRANCHES THROUGH OUT IRELAND.PADDY

Comment by Roel van Veggel | General Manager RaboDirect on 03/06/2010 01:44 | Quote


Dear Patrick,

As we are online only bank we will make sure our bank is open 24 hours per day, 7 days per week, 365 days per year, that way you will always have access to your money. We would offer alternative payment options such as cheques, cash, international transfers in the unlikely event of such a situation.

Roel

Comment by Roel van Veggel | General Manager RaboDirect on 03/06/2010 05:36 | Quote


Dear Patrick,

As we are online only bank we will make sure our bank is open 24 hours per day, 7 days per week, 365 days per year, that way you will always have access to your money. We would offer alternative payment options such as cheques, cash, international transfers in the unlikely event of such a situation.

Roel

Comment by Dermot on 02/10/2010 02:58 | Quote


Dear Roel van Veggel,
Putting aside how likely or unlikely it may be, *IF* Ireland were to revert back to the old Punt currency, would an Irish citizen with a RaboDirect account immediately have their savings converted to Punts or would they remain in Euro?
Thanks,
Dermot.

Comment by padraig dineem on 16/11/2010 12:23 | Quote


these rabodirect clauses seem a bit smeeky ?

24. Involvement of third parties

24.1 When we execute Orders that you give us, and
when we carry out your instructions, you acknowledge
and agree that we are authorised to use services provided
by third parties and that we may place your money, goods
and/or Investments into the safe-keeping of third parties.
We will take the necessary care in selecting such third
parties and, provided that we have taken necessary care,
we shall not be liable for any negligence, misconduct or
default by any such third party.

24.2 In certain circumstances, the aforementioned
third parties may be situated outside Ireland with the
result that a different legal treatment is applied to your
money, goods and/or investments than if the third party
was situated in Ireland and you may be unable to recover
some or all of your money, goods and/or investments due
to the default, liquidation, bankruptcy or insolvency of the
third party. This transaction and custody risk is increased
where the third party is situated in underdeveloped or
emerging market countries.



Comment by Killian Nolan | Investment Manager RaboDirect on 24/11/2010 12:57 | Quote


Hi Padraig,

Thanks for your email.

The clauses you refer to in your comments are in relation to our investment offering and not in relation to our deposit accounts.

RaboDirect has a very broad investment offering from nine globally recognised fund providers and most of these providers offer funds outside of Ireland so the clauses you reference highlight the fact that there are third parties involved with investments and different legislation may be place depending on where the funds are domiciled.

I hope this answers your questions.

Rgds,

Killian


Comment by Carmen on 07/12/2010 11:01 | Quote


Dear Roel,

could you answer the question asked by Dermot on 02nd Oct, please?
*IF* Ireland were to revert back to the old Punt currency, would an Irish citizen with a RaboDirect account immediately have their savings converted to Punts or would they remain in Euro?

Also, what happens if Ireland was to default? Would our money saved with you become worthless?

Thank you, Carmen.

Comment by RaboDirect Customer Care on 10/12/2010 02:55 | Quote


@ Carmen & Dermot

Thank you for your email. This is a highly unlikely scenario and you should note that there have been no actual steps taken to remove any of the weaker countries from the Euro.

If this situation did arise it would depend on the legislation that would be adopted by the Irish Government to resolve the issue.

Although we are licensed by the Dutch Central Bank we must comply fully with the codes of practice of the Central Bank of Ireland and with all relevant EU and Irish law. So if new legislation is passed by the Government to affect all banks operating in Ireland, RaboDirect could potentially fall within the remit of that legislation.

Again, this is speculation on the consequences of legislation which hasn’t even been proposed, so it is hard to predict its effect.

You can read our General Manager's comments on this topic through these links;

http://www.rabodirect.ie/blog/basel3/default.aspx

http://www.rabodirect.ie/blog/Rabobank-Tier-1-Capital-strong/default.aspx

http://www.rabodirect.ie/blog/5-years-and-still-growing/default.aspx

RaboDirect

Comment by RaboDirect on 26-07-2011 12:00 | Quote

 

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