Legal
Legal Information
By continuing with your visit to this website, you are deemed to confirm that you have read the following provisions carefully and have accepted them in full. If you do not agree with any of the following provisions, please do not continue to access this website.
Terms of use
RaboDirect's Internet services are subject to the European directives on electronic trading and to applicable Irish law. All intellectual property rights related to this website www.rabodirect.ie, its content, its data and its form, as well as to the information, brand-names, trademarks, logos and images on this website, belong to one or more of the Rabobank group companies and/or to third parties who have granted a right of use or other right to RaboDirect or members of the Rabobank group. On no account shall access by you to this website constitute the transfer of any intellectual property rights to you. As a result, you are prohibited from copying, using or selling in any way whatsoever any part or all of this website and the documentation and information on it. You do have a limited right to print a hard copy the consents of this website but, if you do so, all intellectual property and other proprietary notices must be retained un-amended.
RaboDirect does not provide any fiscal, legal or any other type of advice via this website, and the information on this website is provided for information purposes only. Should you need advice, you should always obtain independent advice. The information on this website does not constitute any form of offer, advice, solicitation or recommendation. RaboDirect respects and complies with all applicable privacy laws. Please refer to our Privacy Policy for further details. To ensure that our electronic services run smoothly, we will retain and use non-personal information received by us pursuant to communications between your computer(s) and our systems.
How you can become a customer
Access to this website and to the information on it does not constitute an offer to enter into a contract, nor does it constitute an offer to buy or sell RaboDirect's products. A contractual relationship between you and RaboDirect shall only come into effect when all of the following conditions have been complied with:
1. You send RaboDirect a properly completed and signed application form in relation to the account that you wish to open.
2. After receipt, checking and acceptance of the application form, RaboDirect will send you, by return post, the electronic device (known as a Digipass) that you will need to operate your accounts online.
3. You, as the customer, have accepted the Terms and Conditions expressed to apply to the product or service which you wish to use.
RaboDirect is legally obliged to verify the identity of our new customers. You will be obliged to provide RaboDirect with all information, including any corroborative documents that we may request, that RaboDirect deems necessary to comply with its legal and regulatory obligations. If you are unable to provide adequate information to validate your identity, RaboDirect will not be able to accept you as a customer. You warrant that any such information that you provide to RaboDirect is true, correct and up-to-date in all respects. RaboDirect reserves the right to reject any application received, without having to provide a reason for such rejection.
Who can become a customer?
Accounts such as the RaboDirect Current Account, the RaboDirect Savings Account, the RaboDirect Investments Account and the RaboDirect Credit Account are solely intended for natural persons who are permanent residents of the Republic of Ireland. The RaboDirect Business Savings Account is solely intended for sole traders, partnerships and private limited companies which are resident, for legal and tax purposes, in the Republic of Ireland.
US Citizens
Unfortunately, for legal reasons, RaboDirect cannot at this time facilitate the opening of accounts for residents of Ireland who are US citizens.
Rates
The rates applicable to the different RaboDirect products and services are published on this website in the sections containing more specific information on those products and services. These rates are also published in the 'rate overview' section. You will be informed, in a timely way, about any changes to our rates, unless the you entered into an agreement with RaboDirect to which a specific rate applied for a specific period, and that specific period ends, at which time the new rate will be that as detailed (or in respect of which the manner of calculation thereof was detailed) in your original agreement with RaboDirect.
Deposit Guarantee Scheme & Investor Compensation Scheme?
Rabobank is a member of (a) the Dutch Deposit Guarantee System and (b) the Dutch Investor Compensation Scheme, implemented by the Financial Supervision Act 2007 and related decrees. Broadly speaking, the Dutch Deposit Guarantee System deals with money - deposits in current and savings accounts - while the Dutch Investor Compensation Scheme is about securities held on your behalf by Rabobank. The Deposit Guarantee System and the Investor Protection Scheme will only become applicable if Rabobank enters into bankruptcy proceedings. However, Rabobank is a AAA-rated bank and consistently maintains these ratings. This is the highest level of creditworthiness that a bank can have. RaboDirect is the brand name of the internet bank that is part of Rabobank's Dublin branch. Accordingly RaboDirect has full AAA status.
(a) Dutch Deposit Guarantee System
The Dutch Deposit Guarantee System guarantees the interests of account holders, and applies to deposits in current and savings accounts. Under the Deposit Guarantee Scheme, if Rabobank is unable to meet its obligations to repay a customer's balance, the customer is guaranteed to be repaid 100% of the first €100,000 of his balance. In the case of a joint account, the maximum amount of €100,000 set out above applies to each joint account holder.
(b) Dutch Investor Compensation Scheme
As a supervised Dutch bank, Rabobank is required to safeguard your securities and other financial instruments. This means that your securities are separated from the assets of the bank. Even if Rabobank goes out of business, you remain fully entitled to your assets. Practically speaking, you have in that case to instruct Rabobank to transfer your assets to another broker or bank. In the unlikely event that your assets are not identifiable anymore and have become part of the bankruptcy estate, the Dutch Investor Compensation Scheme may become applicable. If Rabobank is unable to meet its obligations to repay a customer's balance, the customer is guaranteed to be repaid 100% of the first €20,000 of his balance.
(c) Procedure
If Rabobank goes out of business, the Dutch Central Bank ('DCB') will start the compensation process. Certain information is available on the website of the DCB (www.dnb.nl) in relation to the Deposit Guarantee Scheme and the Investor Compensation Scheme. Parts of this site are also accessible in the English language.
(d) Which RaboDirect customers may benefit from the Deposit Guarantee Scheme and the Investor Compensation Scheme?
Subject to very limited exceptions, in the unlikely event that Rabobank enters bankruptcy proceedings, the following types of RaboDirect customers may benefit from the Deposit Guarantee Scheme and the Investor Compensation Scheme:
(i) personal customers;
(ii) sole traders;
(iii) partnerships;
(iv) companies who satisfy at least two of the following conditions:
(A) a balance sheet total that does not exceed €2,500,000 per year;
(B) a net turnover not exceeding €5,000,000 per year; and
(C) a workforce not exceeding 50 people in the financial year.
Visit this website and our Savings FAQs for more information.
General Advice
Read all instructions regarding the security code for your Digipass carefully and comply with them. Store your security code somewhere safe and keep it secret, as you are solely responsible for maintaining its confidentiality. You agree not to transfer or sell your use of, or access to, any accounts or services that we agree to provide to you to any third party. You agree to immediately notify us of any unauthorised use of your Digipass, security code or other verification information, and any other breach of security. In addition, you should visit this website regularly to keep up to date with any changes.
Please inform us of any relevant changes to your personal details, such as a change of address.
See our Contact Us page for further details.
Queries and Complaints
Your views are genuinely important to us at RaboDirect. We encourage feedback from our customers - the good and the bad. If you have a complaint we would like the opportunity to put things right as quickly as we can. So, where do you send your complaint ?
email to (info@rabodirect.ie)
give us a call on (1850 88 22 44) or
write to us - RaboDirect, Customer Contact Centre, FREEPOST F4006,
PO Box 10152, Dublin 2.
If you telephone us with your complaint, we will treat your complaint as if it was sent by you in writing. We will acknowledge your complaint within five working days, and let you know who is looking after your complaint, their contact details and how soon we hope to have your complaint resolved. We will investigate your complaint in full and seek to resolve it promptly and fairly within 2 weeks where possible. Some complaints can be resolved much sooner, others may take more time to fully investigate. If we cannot resolve your complaint within 40 working days, we will advise you of when we expect to resolve it. If you are not satisfied with this, you are entitled to refer the matter to the Financial Services Ombudsman's Bureau, 3rd Floor Lincoln House, Lincoln Place, Dublin 2 (www.financialombudsman.ie).
We will keep you informed during the process on a weekly basis. We will issue you a formal response outlining the findings of our investigation and the appropriate action we can take to address your complaint. If you are not satisfied with our handling of the complaint or with the outcome of our investigation, we would hope that you would let us know immediately. We will always do our very best to satisfy our customers but if you feel we have failed to do so, you are entitled to refer the matter to the:
Financial Services Ombudsman's Bureau,
3rd Floor Lincoln House,
Lincoln Place,
Dublin 2.
www.financialombudsman.ie
Blogging
All of the views expressed in these blogs are purely the personal views of the authors (even if the author works for RaboDirect) and are based on their personal experiences and knowledge at the time of writing. No responsibility will be taken by RaboDirect for any content contained in any post, neither does RaboDirect represent or warrant the content of any post. RaboDirect reserves the right, in its sole discretion, not to publish any submitted post(s), and to remove any post(s), that may, in the opinion of RaboDirect, contain illegal, incorrect or potentially offensive content. Please note that RaboDirect will actively monitor the content of all posts submitted.
RaboDirect does not offer financial or other advice, and suggests that you seek independent advice read all of our disclaimers and think carefully about the risks involved, and your objectives, before proceeding to avail of any financial product or service (whether from RaboDirect or otherwise). RaboDirect believes that the person who best understands your financial needs is you. The decision as to whether or not avail of any financial product or service, whether from RaboDirect or otherwise, or to take any action or refrain from taking any action, is yours only. RaboDirect is not liable for any loss you may suffer if you act, or do not act, based on the views expressed in these blogs.
Please note that, when posts are published on these blogs, your personally identifying user-name will also be published.
Content, Limitation of Liability and Use
The contents of this website, including this legal statement are, unless prohibited by law, subject to change by RaboDirect without notification. The information on this website may be updated from time to time and may at times be out of date. RaboDirect accepts no responsibility for keeping the information on this website up to date or liability for any failure to do so.
The contents of this website are being made available to you on an 'as is' basis. RaboDirect does not make any representations or warranties to you, whether express or implied. RaboDirect excludes any liability for any part of the information provided on, or accessible through, this website, for any computer viruses, unauthorised access, defect, tampering, intervention, fraud, theft, delay or event outside of its control which affects any aspect of this website, in each case to the extent permitted by law. Neither RaboDirect nor any of its officers, employees, agents, members of its group of companies or affiliates will be responsible for any loss or damages arising out of any of the foregoing events, or from the use by you of this website, or from the provision to you of products or services offered by RaboDirect. For further details, please see the terms and conditions applicable to the product or service of which you intend to avail.
You may not use this website for any illegal or unlawful purpose. You may not use this website in a manner which could interfere with another party's use or enjoyment of this website, or in a manner which could damage this website.
RaboDirect has provided the contents of this website for your information only, as a natural person who is a permanent resident of the Republic of Ireland, or as a sole trader, partnership or private limited company which is resident, for legal and tax purposes, in the Republic of Ireland.