Distance Marketing (relevant to customers not availing of Business Savings Accounts)
Information about your Distance Contract
European Communities (Distance Marketing of Consumer Financial Services) Regulations 2004
About RaboDirect
RaboDirect is the internet bank operated by the Irish branch of the Dutch bank Coöperative Centrale Raiffeisen-Boerenleen Bank B.A., ("Rabobank"). RaboDirect is located in Dublin 2.
Rabobank is a bank established and regulated under the laws of the Netherlands and operates a branch in Ireland under the European Communities (Licensing and Supervision of Credit Institutions) Regulations 1992. Rabobank is supervised by the Dutch Central Bank. RaboDirect's conduct of business in Ireland is also subject to the supervision of the Central Bank in Ireland.
Rabobank is registered with the Trade Register of the Chamber of Commerce in Amsterdam, the Netherlands under number 30046259. Rabobank's registered VAT number is IE8213349C. Rabobank's registered address is: Rabobank International Head Office, Croeselaan 18, 3521 CB Utrecht, The Netherlands.
About RaboDirect's Products
RaboDirect is an internet bank which provides banking services to Irish customers. RaboDirect provides its services exclusively via the internet. Funds are transferred from and to your Irish bank accounts. All accounts are operated in euros only. No borrowing facilities are available from RaboDirect.
We offer three types of account, as follows:
1. RaboDirect Savings Accounts
RaboDirect offers a savings account that provides an attractive interest rate and allows you to access your funds whenever you like. Full details of which are set out in the RaboDirect.ie website.
2. RaboDirect Term Deposit Accounts
RaboDirect offers a range of deposit accounts for your savings. These Term Deposit Accounts have different deposit terms and pay different rates of interest full details of which are set out in the website
3. RaboDirect Investments Account
This is an account which, if selected, will enable you to invest in investment funds selected by you.
If you choose to open a RaboDirect Investments account, you should be aware that you will be an execution only client of RaboDirect. This means that you will be responsible for selecting your own investments and for determining the suitability of those investments to your needs. You may wish to seek independent investment advice. No advice will be provided to you by RaboDirect. Units in investment funds can fall as well as rise in value. The past performance of investment funds and any other investment may not be a reliable guide to future performance. Changes in exchange rates may have an adverse effect on the value, price or income from any investment fund. Income may fluctuate in accordance with market conditions and taxation arrangements.
Bank Charges
RaboDirect only imposes bank charges which have been approved by the Central Bank in Ireland.
Terms and conditions
All of our products are subject to terms and conditions, full details of which are set out on this website under the heading ["Terms and Conditions"]. These terms and conditions will form your agreement with RaboDirect (the "Agreement"). Our Terms and Conditions can be found at the bottom of our Legal page.
Deposit Interest Retention Tax
Irish Deposit Interest Retention Tax (DIRT) will be deducted at source from any interest payable to you at the prevailing rate.
Your Right to Cancel
You will not be bound by the Agreement unless and until you use RaboDirect's services for the first time.
You have the right to cancel your Agreement with us within 14 days of your entering into the Agreement by sending a written note of cancellation to the:
Customer Contact Centre Manager, FREEPOST F4006, PO Box 10152, Dublin 2, quoting your account number
Your Agreement with us is not subject to a minimum duration and if you do not exercise your right of cancellation the terms of the Agreement will continue to apply for an indefinite period.
In addition to your right to cancel within the 14 day period, you have the right to terminate the Agreement at any time as set out in the Agreement.
If you cancel your Agreement within the 14 day period or at any other time you will be liable to repay any outstanding balance due to Rabodirect on that date and all outstanding fees, charges, stamp duties, government levies and all accrued but unpaid interest (if any).
The Agreement will be governed by the laws of Ireland and the Courts of Ireland will have exclusive jurisdiction to resolve any disputes. This will include any negotiations or discussions prior to you entering into the Agreement.
The Agreement and all information and communication with you will be in English.
What to do if you have a complaint
Your views are genuinely important to us at RaboDirect. We encourage feedback from our customers - the good and the bad. If you have a complaint we would like the opportunity to put things right as quickly as we can. So, where do you send your complaint ?
email to (info@rabodirect.ie)
give us a call on (1850 88 22 44) or
write to us at -
RaboDirect
Customer Contact Centre
FREEPOST F4006
PO Box 10152
Dublin 2
If you are still not satisfied you are entitled to take your complaint to:
Financial Services Ombudsman's Bureau,
3rd Floor Lincoln House,
Lincoln Place,
Dublin 2.
www.financialombudsman.ie
The information set out above is valid until further notice. Any such further notice will be posted on this website.
Other Useful Information
Our Terms and Conditions can be found at the bottom of our Legal page. They set out useful and important information in relation to the operation of your accounts including information about (a) information that you need to give us to enable us to process a payment from your account, (b) how you consent, and can withdraw your consent, to a payment being made from your account, (c) timing (including when we will be deemed to have received an order that you give us, cut-off times, and the maximum time that it will take for an order that you give us to be processed), (d) how our interest rates will be charged (with details of our interest rates being set out on this Website), (e) how you communicate with us, and how we communicate with you and give you information, (f) the language to be used for communications, (g) your right to receive copies of your Terms and Conditions (which are always available for you to download from this Website), (h) how to keep your Digipass and other security information safe, (i) what to do if there is an unauthorised payment from your account, and how to notify us of this, (j) our liability, and your liability, for unauthorised payments and the processing of payments, (k) how we can make changes to your Terms and Conditions, (l) how you, and we, can terminate the arrangements between us, (m) the law that applies to your arrangements with us and (n) your options if you have a complaint."