The Digipass means security for your money!

At RaboDirect we don't use static passwords, make you download special software to your computer or use cards with access codes. Why not? Because they are vulnerable to key stroke logging, spyware and so-called 'phishing' attacks. 

So all of our customers are provided with a Digipass free of charge which must be used to log on to your account and conduct transactions. The Digipass is a small hand-held device that looks a bit like a small calculator.

How it works

Our security system is based on the principle of 'two-factor authentication' which is based on:

(1) Something you know: - your Customer Number and personal PIN code for your Digipass and, 

(2) Something you physically have: - your Digipass which generates a one-time access code that expires every 36 seconds. Your Digipass is also used to authenticate transactions giving a double layer of security. 

Your Digipass cannot be used without your PIN making it worthless to somebody else should it be lost or stolen. 

Therefore, if someone gets hold of your Customer Number, they can't access your accounts without having your Digipass & vice versa. The Digipass gives you peace of mind knowing that your financial information is always protected. 

Important  - RaboDirect will NEVER send you an email requesting your personal access details. If you ever receive such an email please notify us immediately.

Sounds great but how does it work in plain English? 

When you become a customer we issue you with your own Customer Number. We will also provide you with a 5 digit Personal Identification Number (PIN) code for your Digipass. Your Digipass will be sent separately to you with simple instructions on how to use it. 

When you get your Digipass you have to change the PIN code we have given you to a PIN code of your choice. Please don't use a code that could easily be guessed like your date of birth for example. Once you've changed your PIN code you're ready to bank online! 

Log in using your Digipass