At RaboDirect customers use the unique Digipass device and their own individual PIN Code to access and sign off transactions online. And so, RaboDirect offers the safest online banking system in Ireland. For more info, click Security.

The Digipass is a small pocket device that only works in conjunction with an online account. You cannot use or access one without the other.

No. Without having the Digipass, it is impossible.

No. They won't have your PIN number which gives you access to your online account. The Digipass is free (normal price 15 EUR) but a fee may be charged to replace lost or damaged Digipasses.

We take your online banking security very seriously, if your Digipass is lost or stolen, you should contact us immediately. Personal customers should email us at info@rabodirect.ie Business customers should email us at business@rabodirect.ie or phone our Contact Centre on 1850 88 22 44, our offices are open 8am to 7pm Monday to Friday. If our office is closed please leave us a voice message with your customer number, name and contact number, we will check to ensure your accounts are secure and contact you when we are back in the office.

You should contact us immediately. Personal customers should email us at info@rabodirect.ie Business customers should email us at business@rabodirect.ie or phone our Contact Centre on 1850 88 22 44, our offices are open 8am to 7pm Monday to Friday so if our office is closed please leave us a voice message with your customer number, name and contact number, we will check to ensure there has been no unauthorised transactions on your account and contact you when we are back in the office.