Online Banking No-Fraud Guarantee

RaboDirect's 100% No-Fraud Online Banking Guarantee

RaboDirect has implemented the highest levels of online banking security in Ireland. But you probably hear banks saying that all the time, right? As an online bank we stake our reputation on making sure that your account information and money is totally protected. We give to you straight: 100% No-Fraud Online Banking Guarantee for our customers.

What does this actually mean?

This means that RaboDirect guarantees to refund you for any money that is withdrawn from your bank account without your authorisation. This includes money withdrawn as a result of the online theft of your customer or account numbers or passwords provided you meet us half way:

Keep your Digipass safe and do not disclose your PIN or Customer Number to anyone
Notify us immediately if your Digipass or PIN is lost or stolen
Notify us immediately of any fraudulent activity on your bank account
You make sure that you only use your Digipass when the address of the website in the address bar of your internet browser starts with https://secure1.rabodirect.ie/exp/policyenforcer/pages/loginB2CDGPEN.jsf

Important: When banking online with RaboDirect you should always make sure that the web address is https://secure1.rabodirect.ie/exp/policyenforcer/pages/loginB2CDGPEN.jsf. Be vigilant by looking out for the's' in https and always look for the secure padlock icon normally located at the bottom of your screen. RaboDirect will NEVER email you asking you for your Customer Number or personal Digipass PIN code.

Peace of mind

Rabobank has over 11 years internet banking experience and is Europe's largest online bank so we like to think that we know a thing or two about online banking. We also have the highest rating of all privately owned banks and have been voted amongst the top 10 safest banks in the world by Global Finance magazine.