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Security Precautions

Security Precautions

RaboDirect customers know that we take online security very seriously which is why we use the Digipass. We are still the only bank in Ireland to offer customers a 'No-Fraud Online Guarantee'. Because criminals continually seek out ways to get around security systems it's vital that we don't become lazy when it comes to security. Rabobank's European security teams are constantly monitoring online security threats to stay one step ahead. By taking some simple precautions on a regular basis you can help to keep yourself safe online.

The most obvious tips and advice for you relate to your Digipass & PIN number and how to protect your computer.

Use updated anti-virus software including a firewall

Always use a firewall as part of your anti-virus protection software on your computer. It is crucial that you download regular updates and patches to your anti-virus software both for your firewall and your virus scanner. 

Protect your Digipass & PIN number
  • Never divulge your Customer Number or Digipass PIN number to anyone.
  • Memorise your Customer Number and Digipass PIN number or, if you need to write them down, store them in a discrete location and separately from each other.
  • Always keep your Digipass separate from your Customer Number and your Digipass PIN.
  • No matter how tempting, please, please do not write your Customer Number or Digipass PIN code on the back of your Digipass, or on a Post-It note and then stick it on your computer. You'd be surprised what some people do!
  • You must notify us immediately if your Digipass is lost or stolen and we will issue you with a replacement Digipass and PIN code. 
Use RaboDirect Secure Email

You should never email sensitive financial information through regular email to RaboDirect's staff. RaboDirect customers have access to secure-mail within our secure transaction site. You should use this email function to communicate to our Customer Contact Centre if you want to include information pertaining to your account statements or account details.

Keep your computer's operating system up to date

Older operating systems, eg, Windows 98, don't offer the same level of protection as newer systems. You should consider upgrading your operating system if it five years old. For more information please see:

www.microsoft.com/security
www.apple.com/support/security

Protect wireless broadband connections

If you use a wireless modem to access broadband you should make sure that it is secured to prevent others from accessing your broadband connection. If you don't know how to do this you should contact your Internet Service Provider (ISP).

Use updated anti-virus software including a firewall

Always use a firewall as part of your anti-virus protection software on your computer. It is crucial that you download regular updates and patches to your anti-virus software both for your firewall and your virus scanner. 

Activate a pop-up window blocker

Blockers are often part of anti-virus and firewall internet security packages. When you have installed your pop-up blocker you may want to adjust the setting to allow pop-up windows in websites that you trust and need to access.

Scan your computer for Spyware regularly

You can eliminate potentially risky pop-up windows by removing any spyware or adware installed on your computer. Spyware and adware are programs that look in on your web viewing activity and potentially relay information to a disreputable source. Perform an Internet search for "spyware" or "adware" to find free spyware removal programs. 

As with a pop-up blocker, you will want to be sure that your removal program is not blocking, or removing, wanted items, and if it is, consider turning it off for some websites.

Avoid downloading programs from unknown sources

Downloads may contain hidden programs that can compromise your computer's security. Likewise, email attachments from unknown senders may contain harmful viruses.