Since RaboDirect closed – where are my funds?
Rabobank Dublin is a branch of Coöperatieve Rabobank U.A., a Dutch co-operative bank incorporated in the Netherlands and licenced by the Dutch Central Bank. Rabobank Dublin is regulated by the Central Bank of Ireland for conduct of business rules.
I have received a letter saying my funds are going to charity. Can I change my mind and reclaim the balance now or later?
I have received a letter saying my funds are going to charity. Can I send to my own preferred charity?
Why am I getting different letters?
How do I update my contact details?
How can I get a statement or interest certificate?
If you didn’t close your accounts before the 16th, your statement and certificate of interest were posted in June/July 2018.
If you require a copy then please email firstname.lastname@example.org with your request and contact details.
What do I need to do to get my funds?
Are my funds covered by a guarantee scheme?
I had a Term Deposit account - what happened to my account/interest?
If you did not close your demand account we closed it as outlined in FAQ – Since RaboDirect closed – where are my funds?
I had a Notice Saver account – Do I still need to apply the notice period?
In order to claim your funds click here.
I had a PRSA - what happened to it?
Phone: 01 7992711
What do I do with my Digipass?
Why did RaboDirect close?
What communications were sent to customers about RaboDirect withdrawing from the Irish marketplace?
- A letter on the 21st February to the address on file to inform them that we were closing on the 16th May 2018 and what steps were needed to close accounts.
- A reminder letter in April 2018 to any customers who had not yet closed their accounts.
- A secure email which they would have seen when they logged in to their RaboDirect account.
- Closure notifications on our public and secure websites since the 21st February 2018 until closure on the 16th May 2018.
- Regular media updates.
I still have questions - where can I get more information?
If your question is not covered above or you require further assistance, please email us at email@example.com or contact us on 01 607 6288 .