Who we are
RaboDirect is an internet bank which is part of Coöperatieve Rabobank U.A., a Dutch co-operative bank incorporated in the Netherlands. Our Dublin branch is located in the IFSC, Dublin 1. You can contact us by sending an email to firstname.lastname@example.org. Alternatively you can call us on 1850 882244 or by writing to us at our Freepost address:
PO Box 10152
RaboDirect is registered with the Data Protection Commissioner as a data controller and is fully committed to respecting your right to privacy regarding your use of this website and the information we collect from you. The purpose of this Privacy Statement is to outline how RaboDirect deals with any personal data you provide to us while visiting our website. This Privacy Statement is subject to the Terms and Conditions of Use of the RaboDirect Website which are set out in our Legal page.
What data can we collect
Any information which is provided by you and data collected through this website will be treated with the highest standards of security and confidentiality.
When you visit this website, information about your visit is collected through the use of your IP address and cookies. Your IP address and any cookies we place on your device do not store any personally identifying information, however if you provide or have already provided personal information to us, the data stored on the cookie may be linked to this personal information. Please read in full our "Cookies" page for further information on how you can manage cookies. You should know if you disable cookies, websites including this one may not function properly and/ or you may not be able to access or utilise all of its features and functions.
If you access our website through third party web browsers or advertisement links, those sites may also issue cookies to identify your visit. We are not responsible for the data collected by these cookies and you should consult the terms and conditions, privacy statement and information documents of those websites.
Personal data may be collected from you when you complete forms on the website such as our online application form, our Contact Us form, or any other forms that may appear on the site where you can provide us with feedback.
When you call our Contact Centre using the contact details on our website, you should note that calls and voice messages will be recorded for training purposes and to assist us with any complaint resolution.
How we use the data collected on our website
RaboDirect will not collect or process any personal data about you without your consent. All personal data collected will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory requirements.
Information collected through the use of IP addresses and cookies, helps us determine the most popular sections of the website and assists us in improving the user experience as well as helping us with the future development of this website. We may also use data for research purposes and to create statistics that improve our website and marketing campaigns.
Personal data will be requested from you when you apply for one of our products or services and such data may be processed by RaboDirect to maintain its customer database and provide the products requested. Where permitted, we may contact you at the address and email you have given us for marketing purposes unless you direct otherwise. If you do not wish to be contacted about products and services provided by us, please click here to unsubscribe from our mailing list, or contact us at the details above.
Who we may disclose data to
We may make data, including personal data collected from the use of the website available to other members of the Rabobank Group, and to agents, subcontractors, and third party service providers of the Rabobank Group under conditions of strict confidentiality. Your personal data may also be disclosed where we have a legal obligation or duty to disclose it, for example to comply with anti-money laundering and counter-terrorism requirements.
Accessing your personal data
You have the right to know what personal data you have given us and which is held by us. Should you wish to see a copy of all personal data which we hold about you, please write to request this from us at the postal address above and enclose a cheque made payable to 'RaboDirect' for €6.35. We will process your request within 40 calendar days of receipt of the request.
We shall endeavour to ensure that the data we hold on file for you is accurate, however, we will rely on you to keep us informed when your personal or contact details change. If you find any personal data we hold on you to be inaccurate, you have the right to have this corrected. Please contact us at our details above should your information require correcting or should you have any concerns about the processing of your personal data.
Keeping your data secure
We will ensure all data collected from you on this website is safe and secure, however, it is your responsibility to keep your computer or device and your files are safe and should you become a customer of RaboDirect, any secure information we send you to prevent unauthorised access to your account(s). Additional information about maintaining your computer's security can be found on the Security Tips page of the website.
RaboDirect will not be liable for any loss that occurs due to the use of personal information on this website in accordance with this privacy statement and any consents given by you.
You should be aware that where you link to another website from this website that RaboDirect has no control over that other website and we have no responsibility for the privacy practices of other websites.
Finally, please note that the content of this website, including this Privacy Statement, the Terms and Conditions of Use of the RaboDirect Website], the Cookies page and all associated documents, are subject to change and may be updated by RaboDirect without notification. RaboDirect accepts no responsibility for keeping the information in this website up to date or liability for any failure to do so.