What we do to take care of your online security
At RaboDirect we know how important your money is and indeed the responsibility we have to keep it safe. That's why we've implemented the highest levels of online banking security.
- Secure connection
If you login to the secure site, a secure connection is made between your computer and our computer. Always check if the url in the browser address bar starts with https://secure1.rabodirect.ie/ and matches it exactly. A secure connection provides that any data transaction is encrypted with a key only known by the computers involved - like messages that are sent in sealed envelopes.
- Secure Digipass
Your Digipass is the key to your account at RaboDirect. The device provides you with a unique combination of digits with which we can identify you. In this way your online actions on our secure site are guaranteed. The Digipass contains a few security mechanisms.
- Automatic Digipass lock
If you enter an incorrect PIN 5 times, your Digipass will be automatically locked. In order to access your account again we will need to issue you with an Unlock code. To Unlock your Digipass click here.
- Several control checks
We have a login and signing procedure which always follows the same steps. When you login to your secure site we will check whether your customer number is correct. When you enter your PIN, your Digipass generates a code (APPLI 1 code) with which we will be able to identify you as the rightful owner of the Digipass. If you want to do transactions your Digipass generates an extra code for signing a transaction (APPLI 2 code - digital signature). Make sure you never pass on any of these APPLI 1 and APPLI 2 codes.
We may activate limits to the amount of money that you can transfer and beyond this limit your transactions will not be processed. We monitor all transactions so if the system detects unusual transactions or transaction patterns we will get notified. In case of such events we will always contact you.
- Limited validity
All generated codes (APPLI 1 and APPLI 2) only have a limited validity so unauthorized people can never use them. If you don't finalize your session within this time slot you will get a notification. In this case you will have to generate a new APPLI code with your Digipass.
- General security updates
Whenever there is any news or issue about security that we would like to share with you, we will always communicate with you via the secure e-mail in the secure site. Note: we will never ask for your login credentials nor your PIN number!